Website Care Plan
Let us take care of your websiteYour website isn’t a “set it and forget it” investment.
Your website is one of the most important investments you’ll make for your business.
Your website is where people will find you, engage with you, and become loyal to you. And, most importantly, it’s where they’ll spend money with you.
Why Do You Need A Monthly Website Care Plan?
WordPress specialization for top speed
We specialize in WordPress, so our servers are specifically calibrated to make your website blazing fast. Each site we maintain has dedicated resources to meet the needs of even the most demanding sites. No more customer complaints about lack of speed.
Hacker-free security means peace of mind
Because WordPress is so popular it can be a tempting target for bad guys, but you can rest easy. We’ll constantly monitor your site for hackers and malware. In the unlikely event, you do get hacked, we fix it for you. For free.
Nightly backups & weekly updates
Weekly updates to the core WordPress software, theme files, and plugin make sure any security holes are fixed. Go back in time with our automated backups, and sleep well knowing your data is accessible with one-click restores. Your data is backed up and securely stored off-site if something goes wrong.
Monthly Website Care Plan
This is what we recommend if you’re serious about growing your business with your website. Whether you’re too busy to keep a constant focus on it or simply feel more comfortable letting the professional handle the back end work, we’ve got you covered. With this plan you can rest easy knowing your site will be fast, protected, and up to date.
Level 1
Standard business brochure sites with low traffic- High-Performance NVMe Cloud Hosting
- Cloudflare Enterprise Edge CDN
- Enterprise Web Application Firewall (WAF)
- Real-Time Threat Defense
- Automated Daily Offsite Backups
- 1-Click Instant Restores
- WordPress Core, Theme & Plugin Updates
- AI-assisted visual testing & auto-rollback
- 24/7 Security Scanning
- Free Malware Removal
- Direct Phone & Email Support Access
- Additional technical support: $100/hr
Level 2
Larger business websites with medium traffic+ Everything in Level 1 plus:
+ 24/7 Uptime & Health Monitoring
+ Monthly Executive Care Report
+Monthly Database & Speed Optimization
+30 Mins Included Content Edits / Mo
+Priority Phone & Email Support
+ Additional technical support: $100/hr
Level 3
High traffic sites and eCommerce+ Everything in Level 1 & 2 plus:
+Dedicated High-Resource Hosting Allocation
+Isolated Staging Environment
+1 Hour Included Support / Mo
+Quarterly 1-on-1 Strategy Call
+Top Priority Phone & Email Support
+ Additional Technical Support: $100/hr
As-Needed Website Maintenance
If you think you’ve got a handle on caring for your website or aren’t sure what kind of care it’ll need that’s cool, too. We’re always available at $120 per hour. These hours can be used for any normal maintenance tasks: content updates, plugin or theme updates, security, backups, analytics, design changes, etc. You name it, we do it.
Frequently Asked Questions
How often do you run updates?
We will run standard updates once per month. If there is an important update to prevent security issues, we will address those right away. We often wait a week or two before implementing major WordPress or theme updates so that all the bugs get ironed out first.
Do you offer 24/7 support?
No, we do not. Please email issues to info@nicholashopp.com and we will reply within 24 hours.
What if an update breaks my site?
The site is immediately rolled-back to the backup state taken prior to performing the update. The methods for this vary in some cases. From there, you’ll be notified of the issue. The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or especially time-consuming issues may be billable. We will notify you before charging anything to your account.
What if my site is already broken? Can you fix it?
We will take a look and see what's wrong and do our best to give you an approximate estimate as to what needs to be done and how long it will take to fix it.
What if I have not updated anything in months?
We will log into your website and perform a free audit before you spend a dime. We will look out for potential problems and conflicts so that they can be addressed up front. In some cases, websites may not have been updated in months and may require some major fixes before upgrading to the latest version of WordPress, Theme and all the applicable plugins. We will provide you a report and an estimate to get things fixed up before we sign you up for a maintenance plan.